Frequently Asked Questions
Everything you need to know about our premium kitchen tools and home essentials.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do Zyliss products come with a warranty?
Yes, many of our manual kitchen tools come with a 5-year guarantee against defects in material and workmanship, ensuring long-lasting performance in your home.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are Zyliss products dishwasher safe?
While many of our products are dishwasher safe, we recommend hand washing for certain items like high-carbon steel knives to maintain their edge and finish over time.
How can I track the status of my home delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.